Loyalty Program & Free Product
Art only are the only products valid for loyalty redemption. No Screens, Braziers, Fireguards or Panel Wall Scenes. Please contact Plazmart NZ for a full disclosure on all Loyalty queries. 'Points' do not include GST. If your order is $100 your points will be 100 points minus 15% (15% being the GST portion of the reward)
When running a promotion that says ‘orders over $ value’ this is EXCLUDING shipping.
Acrylic vs Coated Steel vs Corten vs Birch/Poplar Wood
Please read any listing details it will specify what the product is made of. Acrylic is a plastic -type material with outstanding strength, stiffness, and optical clarity. Acrylic sheet is easy to fabricate, bonds well with adhesives and solvents, and is easy to thermoform. It has superior weathering properties compared to many other transparent plastics.
ALL MY ACRYLIC COMES WITH A 10 YEAR UV WARRANTY
Coated steel is exactly that: Dulux powdercoated coated electro galvanised steel. While the acrylic comes with a 10 year UV warranty the warranty for any dulux products is 3 years.
Corten Steel is a type of weathering steel designed to rust, but not rust away. this is by far the strongest material i offer and will last a lifetime.
Please note we do not offer any warranty on any art that has been hung incorrectly and has fallen and broken. We recommend to hang all art securely with our mounting standoffs (this ensures the pieces are screwed into the wall and cannot be accidentally knocked off). We may at our discretion offer you a discount on a new piece however this is on a case by case basis.
All our birch/poplar wood products are not outside suitable. We do not offer a refund or replacement if these pieces have been placed outside. If you are wanting a piece for outside we recommend our acrylic or steel options.
Corten steel does not come pre rusted, and being straight off the machine may have marks and surface scratches. If you require a clear front please request the sandblasted option however this will incur a cost of $50 + depending on sizing.
All corten rusts differently, and if you do choose the non sandblasted option you are welcome to return to us at your cost (and your cost to refreight back) and pay for the item/s to be sandblasted.
A solution of vinegar & water is recommended to speed up the rusting process.
Pre-Rusting / Painting Screens
When ordering corten, or the powder coated option, and you wish to have your screen/s pre rusted or painted, after placing the order you will be emailed to confirm your order. In the email, will be a colour chart for the colour options. Simply respond to the email and indicate which colour, or whether you are wanting your screen to be pre rusted (whichever may apply).
All our corten art is not pre rusted due to time constraints. Please ask for this option should you want this however it is not 100% guaranteed we will be able to pre rust.
As corten rusts differently, all corten items will differ slightly from the original image.
If you are after holes to be drilled into your screen or artwork, please indicate in the email whether you want this option.
All screens have folded edges, to ensure the stability and strength of our products.
Screen Lead Time
All screens have a lead time of 3-4 weeks (up to 20 working days) PLUS postage. You will receive tracking once it has been generated when your item is ready to ship.
Discount Codes & 10% Off First Order
Due to the Nature of the Point of Sale we do not backdate any codes, codes must be entered at time of checkout. We will in some cases extend a code for a customer who has not used their code though this is discretionary and you would need to contact us first.
Please contact Emily through the 'contact us' page here or on 0210594210 for a discounted rate if you are wanting to place a large order for either personal/business use or wholesale.
All giveaways must be communicated within 5 working days of original prize drawn of the recipient to Plazmart NZ. Any issues with either art/courier/tracking/change of address, the winner must contact Plazmart within 21 days of the initial communication (unless stated otherwise, due to lead time being on average 15 working days, then it is 15 working days if the item is a cut-to-order piece).
All giveaways are final, no rainchecks and no prize is able to be transferred to vouchers.
*All promotion items MUST be entered at checkout at time of purchase UNLESS otherwise specified for free product and for any automatic codes to be applied. Any product that is not entered at checkout but is eligible is able to be backdated but customer is responsible for any shipping costs incurred.
LEAD TIMES & SHIPPING:
48 HOUR OR GUARANTEED SHIPPING:
If you are placing an order for 48 hour / guaranteed shipping for a certain date and the order consists of items not in stock or part of the guaranteed shipping range ther will be an additional shipping charge for your item to be shipped within these terms, OR will follow the usual lead time as specified on the product listing (generally 15-20 working days) you must contact us if your order has a mix of these pieces if you want these shipped sooner and we can send you through a link for additional shipping.
As of 1st Feb 2023 lead time is at 4 weeks. Please contact us for more information regarding our pre order cut off periods.
Please feel free to contact us before placing an order if you are wanting to purchase an item for an upcoming event (ie birthday) and need confirmation your order will arrive in time.
Please note that all art is cut to order, hence the extended lead time.
All art that is purchased under the 'corten' option is uncoated and raw. This will rust overtime though the steel is designed to rust but not disintegrate.
Colour Options: Please see the Dulux colour chart for additional colour options however if a colour isn't offered as standard a minimum charge of $45 + GST may be added to your item if we don't specifically run that colour.
Steel Bow: Some art will occasionally have a bow in it from the heat of cutting & powdercoating. A small bend should correct this.
Powdercoat Hangmarks: Unfortunately with powdercoating each piece is hung to be coated from a small hook. Your art might have 1 or 2 tiny (2mm) hang marks where the hook was. -this is why we use electro galvanised steel for the extra level of rust protection if there is a small mark or two not coated. We do use a professional powdercoating service so extreme care is taken with each item.
Duties & Import Tax:
All duties and import tax are the responsibility of the receiver. You can find information about duties on your local government website.
Promotional Art & Sales: While we will endeavour to follow the lead time of 3-4 weeks due to demand some items may take longer to ship. If your order has taken more than 20 working days to ship please drop us an email and we will update you on your order. If you purchase a promotional piece in with another item your items will be shipped when your whole order is complete (if you choose to pay an extra set of postage we will of course ship your items separately) so bear in mind the possible extension on lead time for the entirety of your items.As we are a small business we do not offer a pick up service, this includes but is not limited to promotional art. All sales are final, no holds & no rainchecks.
Blanket % Discounts: Exclusions from our blanket percentage discounts include but are not limited to our $19 promotional item, any recent items added to our store (within 6 weeks). Plazmart NZ Limited reserves the right to refund any orders that may have been accepted that includes any of these items. No Rainchecks, No Holds & No Amendments to any orders placed within our promotional periods.
Paua Art: Due to the paua being hand applied, Paua art can take up to six weeks to get out to you. These are not eligible for any further discounts.
All refunds/store credits for any paua work come under our 40% retained store policy for any discounts (40% retained and remainder refunded, or full amount transferred to a store credit) -if you do require a refund the piece must be returned undamaged in sufficient packaging at the customers cost.
If any damage occurs during transit we will work with you to remedy this in a cost effective manner.
All prices listed on plazmart.co.nz are Inclusive of GST.
Please contact Emily through the 'contact us' page here for custom designs for our metal screens or to request bespoke artwork, be quoted for fences, gates and cladding.
For all custom art, please allow 5-6 weeks plus an additional week for your custom items once design is confirmed as there is a little more involved than just cutting a pre designed product! All Christmas custom orders will be sent the first and second week of November. Please feel free to contact us for an update regarding the status of your order.
For custom art orders minimum charge applies of $435 for a 1 off piece. If we, Plazmart NZ wish to resell the design we will not charge the custom $435. The $435 secures the IP of your design and secures against any recutting. Please note, logos and business signage comes under the minimum charge even if you wish to purchase through our 'address signage' option. The price of $435 is inclusive of GST and will give you an area space of 60cm x 60cm or 70cm x 30cm to work with, powdercoated in 1 of the standard colours as set out in our standard colours. Please note this is for custom artwork, and does not include commercial signage or logos.
AFTERPAY / HUMM / LAYBUY / ZIP
Due to high cost of fees involved with these platforms we do not offer refunds on any buy now pay later orders orders however we will credit you with a store credit note.
we will always meet our obligations under the consumer guarantees act
Email / Inquiries
Please note that we will endeavor to answer your emails and messages ASAP however our business hours are 9am -5pm Monday -Friday -any messages sent outside these times will be answered the next business day.