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FAQ & Ts & Cs

Loyalty Program

Art only are the only products valid for loyalty redemption. No Screens, Braziers, Fireguards or Panel Wall Scenes. Please contact Plazmart NZ for a full disclosure on all Loyalty queries.

Pre-Rusting / Painting Screens

When ordering corten, or the powder coated option, and you wish to have your screen/s pre rusted or painted, after placing the order you will be emailed to confirm your order. In the email, will be a colour chart for the colour options. Simply respond to the email and indicate which colour, or whether you are wanting your screen to be pre rusted (whichever may apply).

All our corten art is not pre rusted due to time constraints. Please ask for this option should you want this however it is not 100% guaranteed we will be able to pre rust.

As corten rusts differently, all corten items will differ slightly from the original image.

Drilled Holes

If you are after holes to be drilled into your screen or artwork, please indicate in the email whether you want this option.

Folded Edges

All screens have folded edges, to ensure the stability and strength of our products. 

 

Screen Lead Time

All screens have a lead time of 3-4 weeks (up to 20 working days) PLUS postage. You will receive tracking once it has been generated when your item is ready to ship.

 

5% Off First Order

Minimum purchase of $100 applies (Art products only) -no screens, fireguards, signs, or custom orders. As we no longer offer the 5% discount any outstanding codes will become void at midnight 1st November 2018.

Wholesale

Please contact Emily through the 'contact us' page here or on 0210594210 for a discounted rate if you are wanting to place a large order for either personal/business use or wholesale.

Art

LEAD TIMES & SHIPPING: 

As of 1st August 2019 lead time is at 4 weeks. Please contact us for more information regarding our pre order cut off periods.

Please feel free to contact us before placing an order if you are wanting to purchase an item for an upcoming event (ie birthday) and need confirmation your order will arrive in time.

Please note that all art is cut to order, hence the extended lead time. 

All art that is purchased under the 'corten' option is uncoated and raw. This will rust overtime though the steel is designed to rust but not disintegrate.

As we sell steel art all our items includes steel only unless otherwise specified. 

Colour Options: Please see the Dulux colour chart for additional colour options however if a colour isn't offered as standard a minimum charge of $45 + GST may be added to your item if we don't specifically run that colour.

Steel Bow: Some art will occasionally have a bow in it from the heat of cutting & powdercoating. A small bend should correct this. 

Powdercoat Hangmarks: Unfortunately with powdercoating each piece is hung to be coated from a small hook. Your art might have 1 or 2 tiny (2mm) hang marks where the hook was. -this is why we use electro galvanised steel for the extra level of rust protection if there is a small mark or two not coated. We do use a professional powdercoating service so extreme care is taken with each item. 

Promotional Art & Sales: While we will endeavour to follow the lead time of 2 weeks due to demand some items may take longer to ship. If your order has taken more than 15 working days to ship please drop us an email and we will update you on your order. If you purchase a promotional piece in with another item your items will be shipped when your whole order is complete (if you choose to pay an extra set of postage we will of course ship your items separately) so bear in mind the possible extension on lead time for the entirety of your items. Promotional items include but are not limited to our monthly $19 art. As we are a small business we do not offer a pick up service, this includes but is not limited to promotional art. All sales are final, no holds & no rainchecks. 

Blanket % Discounts: Exclusions from our blanket percentage discounts include but are not limited to our $19 promotional item, any recent items added to our store (within 6 weeks). Plazmart NZ Limited reserves the right to refund any orders that may have been accepted that includes any of these items. No Rainchecks, No Holds & No Amendments to any orders placed within our promotional periods.

Paua Art: Due to the paua being hand applied, Paua art can take up to six weeks to get out to you. These are not eligible for any further discounts.

 

Deposits Paid / Returns / Exchanges / Faulty / Damaged Items

Due to the nature of our product, we do not offer returns or exchanges. We are also unable to refund any of the 40% of the initial deposit paid before commencing your custom design if you change your mind. We will do our best to ensure what you are getting matches the design brief as close as possible.

At our discretion we can offer an exchange however 40% of the original price will be retained for each return or exchange. At our discretion we may waive this fee, however you must contact us as soon as possible for a full return / exchange to be considered.

Powdercoated Panels & Terms of Trade: We use verified Dulux powdercoat. We will sandblast panels pre installation if you have chosen this option. Should your panels rust, and it has powdercoat applied we will contact the powdercoater on your behalf and arrange a recoat. Freight to and from the powdercoating centre (Either Rotorua or Tauranga) Will be at a mutually beneficial rate between the powdercoater and the customer. 

Products supplied may exhibit changes in shade, colour, texture, surface and finish and may fade or change colour over time. Plazmart NZ will make every effort to match batches of product supplied in order to minimise any variations but shall not be liable should any occur. 

Powdercoat may fade or change colour over time, may expand, contract or distort as a result to heat, cold, weather and be damaged or disfigured by impact, scratching or any penetrations. 

Powdercoated Art: Please note if you chip / drill your art that has powdercoat pre applied this will 'break' the seal so will create an area for rust: A small touch up of clear nail polish should fix this.

We will always meet our obligations under the Consumer Guarantees Act 1993.

GST

All prices listed on plazmart.co.nz are Inclusive of GST.

Custom Designs

Please contact Emily through the 'contact us' page here  for custom designs for our metal screens or to request bespoke artwork, be quoted for fences, gates and cladding.

For all custom art, please allow 5-6 weeks plus an additional week for your custom items once design is confirmed as there is a little more involved than just cutting a pre designed product! All Christmas custom orders will be sent the first and second week of November. Please feel free to contact us for an update regarding the status of your order.

For custom art orders minimum charge applies of $435 for a 1 off piece. If we, Plazmart NZ wish to resell the design we will not charge the custom $435. The $435 secures the IP of your design and secures against any recutting. Please note, logos and business signage comes under the minimum charge even if you wish to purchase through our 'address signage' option. The price of $435 is inclusive of GST and will give you an area space of 60cm x 60cm or 70cm x 30cm to work with, powdercoated in 1 of the standard colours as set out in our standard colours. Please note this is for custom artwork, and does not include commercial signage or logos.

Email / Inquiries

Please note that we will endeavor to answer your emails and messages ASAP however our business hours are 9am -5pm Monday -Friday -any messages sent outside these times will be answered the next business day.